Last Updated: 22 May 2026

These Terms and Conditions govern the relationship between the Service Provider and you as the Customer regarding use of AI Engine and providing other Services as defined hereinbelow. By using the Website, you acknowledge and agree to these Terms and Conditions and any additional agreements for the Services provided. 

Your Service Provider is: TalkonautAI OU, a company with registration number 16744352, located at Raua tn 36, Kesklinna linnaosa, Tallinn, Harju maakond, 10120, Estonia.

1. DEFINITIONS

The following terms when used in these Terms and Conditions or any document referred to herein shall have the following meaning:

“Agreement” - an agreement between the Customer and the Service Provider, consisting of these Terms and Conditions, along with any related policies or operating rules published on our Website or connected to the services, constitutes the complete agreement between you and us.

“AI Engine” - a set of software belonging to the Service Provider, including but not limited to algorithms, models, and systems, developed and maintained by TalkonautAI and its affiliates that are utilized to provide the Services. The AI Engine processes the Input provided by Customers to generate Output, which may include but is not limited to data, analysis, recommendations, or other forms of content. The AI Engine is proprietary to TalkonautAI and cannot be reverse-engineered, disassembled, or otherwise manipulated except as permitted by law.

“Confidential Information” – means any information which is marked as “Confidential” or “Proprietary” or should be reasonably expected to be confidential having regard to the context of disclosure or the nature of the information; including, without prejudice to business plans, data, strategies, methods, customer and customer lists, technical specifications, transaction data and customer data shall be deemed confidential.

“Content” - "Input Data" and "Output Data" are collectively referred to as "Content."

“Customer” – the natural person who uses the Website, the AI Engine or other Services.

“Customer Support” – Service Provider’s customer support, which can be reached by sending a message through the “Contact Us” facility on the Website, in the System or by emailing the Service Provider at [email protected] or via any other means of communication provided by the Service Provider.

“Credit” - virtual unit of measurement utilized exclusively within the Talkonaut platform to access, operate and consume the Services, including the AI Engine’s text, image and code generation features.

“Input Data” - the data which the Customer puts in the AI Engine.

“Output Data” - the result of computations done by AI Engine based on the Input Data.

“Restricted Countries” - Afghanistan, Belarus, Central African Republic, Congo (Democratic Republic), Cuba, Eritrea, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, North Korea, Russian Federation, Somalia, South Sudan, Sudan, Syria, Ukraine (Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson regions), Venezuela, Yemen and Zimbabwe.

“Services” – means the services provided by the Service Provider under these Terms and Conditions. 

“System” – a software solution developed by the Service Provider or its partners’ solutions and used for provision of the Services.

“Website” – means the Service Provider’s website https://www.talkonautai.com/ 

2. SERVICE DESCRIPTION

   1. Access and Credits. The Service Provider offers a platform that provides access to our proprietary AI Engine and other related Services. Access to the AI Engine and the generation of content requires the consumption of Credits, which can be purchased on the Website or granted periodically through free tiers and promotions. Credits have no real-world monetary value, cannot be exchanged for cash, and are solely for use within the platform. Purchased Credits remain valid for a period of twelve (12) months from the date of purchase, after which any unused Credits will expire and be forfeited. 

   2. Provision of Service. The AI Engine remains the exclusive property of the Service Provider. The Services are provided on an “as is” and “as available” basis, with no further guarantees offered beyond the successful delivery of the requested output based on your prompt. The Service Provider reserves the right to deny service, limit access, or issue a refund at its sole discretion.

   3. Ownership of Data. The input Data remains the property of the Customer and the respective intellectual property owner. The Output Data shall become the property of the Customer upon successful generation, provided the Customer complies with these Terms. 

3. SERVICE LIMITATIONS

The use of the Services is strictly prohibited for individuals under eighteen (18) years of age. By registering for an account, you represent and warrant that you meet this age requirement. We do not knowingly permit minors to use the platform. If you become aware of or suspect that a user under age of 18 is using our Services, please report it to our Customer Support team immediately. Additionally, the Website and Services are not available for use by citizens and residents of Restricted Countries. 

Please note that the list of Restricted Countries is not exhaustive and is subject to continuous updates in accordance with the guidelines, watchlists, and sanctions programs established by the Financial Action Task Force (FATF), the European Union (EU), the United Nations (UN), and other applicable international regulatory authorities.

4. THE CONTENT

   1. Your Content. You retain ownership of all Input Data, and Service Provider assigns to you all its rights and interests in the Output, provided that you comply with these Terms and Conditions. This means that you can use Content for any legal purpose, including commercial purposes, as long as you follow these Terms and Conditions. The Service Provider may use the Content to maintain and offer the Services, comply with applicable laws, and enforce our policies. You are responsible for ensuring that your Content does not violate any laws or these Terms and Conditions.

   2. Content Similarity. Because of the nature of machine learning, Output Data may not be unique across all Customers, and the Services may generate the same or similar Output Data for different Customers. For example, a common question like “What color is the sky?” will likely result in the same answer for different Customers. Responses that are requested by and generated for other Customers are not considered your Content.

   3. Content Usage for Service Enhancement. We do not use Content that you provide to or receive from our AI Engine to improve our Services.

   4. AI Act Compliance & Transparency. In compliance with Regulation (EU) 2024/1689 (the EU AI Act), the Service Provider implements technical measures to ensure transparency in AI operations:

• Watermarking and Detection: All media content (including but not limited to images and audio) generated by the AI Engine may contain machine-readable digital watermarks or metadata indicating it was generated by artificial intelligence. You agree not to manipulate, remove, or circumvent these technical identifiers.

• User Disclosure: When interacting with any automated features or AI-driven customer support chatbots on the Website, you will be explicitly notified that you are communicating with an AI system.

5. ORDER LIMITATIONS AND CUSTOMER RESPONSIBILITY

   1. The Service Provider reserves the right to reject any order at its discretion, as well as limit or cancel the number of Credits that can be purchased per individual account or per single transaction. This restriction may apply to orders under the same Customer account, using the same payment card, or using the same billing address. In the case of order changes or cancellations, the Service Provider may attempt to notify you through the email address or billing information provided during the order placement. Purchasing Credits for the purpose of acting as a reseller or distributor of the Credits themselves or account access is strictly prohibited. 

   2. It is your responsibility to provide accurate and up-to-date information for all orders made on the Website, including complete purchase and account details. You should also ensure that your account information, such as email address and credit card information, is promptly updated to avoid any issues with transactions or communication.

   3. The Service Provider may verify the Customer’s information by requesting appropriate documentation, such as identification documents, payment method documentation, authorization to act on behalf of the Customer, and alternative contact information such as phone number. The Customer is required to provide the requested documentation or scans within 3 (three) business day of the request being made. Failure to submit the requested documentation may result in the registration being rejected or the Credit purchase being cancelled with a refund.

   4. To maintain the security of our platform and ensure compliance with applicable laws, the Service Provider reserves the right to conduct fraud prevention, security, and compliance checks on any account or transaction. We reserve the right to temporarily delay, suspend, or cancel any order, and may request additional information and documentation if we suspect fraudulent activity, unauthorized use of a payment method, or a violation of our policies. 

6. FEES AND PAYMENTS 

   1. We have the following options for the purchase of Credits and use of Services:

        CREDIT MECHANICS

• Credit Purchase Procedure: Credits are credited to the Customer's account balance upon successful payment confirmation of the selected tariff package or upon depositing an amount via the manual balance top-up function (Custom Top-up).

• Balance Increase (Custom Top-up): The Custom Top-up feature allows the Customer to increase the Credit balance of their active tariff plan. The minimum limit for a single top-up is 133 Credits for 1.00 €. The final cost calculation is performed by the system automatically in real time based on the parameters set by the Customer.

• Credit Consumption Procedure: The deduction of Credits from the Customer's balance is performed automatically at the moment the request is processed by the AI Engine. The actual volume of Credit consumption is determined by the system based on the volume, level of complexity, and type of generated content.

2. The base currency for all Services and Credits on our Website is the Euro (EUR). However, depending on your location and the payment method used, additional currencies may be available at checkout. Where applicable, payments made in other currencies may be automatically converted into EUR by our third-party payment provider at the applicable exchange rate. Please note that your bank or card issuer may apply additional currency conversion or international transaction fees. 

3. You can pay for the Credits using your credit or debit card and other payment methods indicated on the Website. The respective amount will be debited from your card at the moment you place your order and receive order confirmation.

4. Your financial details are not stored in our System. All payment processing involving credit/debit cards is securely handled by reputable third-party payment processors.

5. When making a payment, a commission from a certain payment system or bank may be provided. This commission shall be covered by the Customer.

6. You are responsible for ensuring that all information provided for orders on our Website is accurate and current, including complete purchase and account details. Please update your account information, such as email address and payment card details, promptly to avoid issues with transactions or communications.

7. All payments for the Credits are initiated by the Service Provider.

7. REFUND POLICY

Refunds are governed by a separate Refund Policy available on the Website. All applicable conditions, procedures, and requirements are set out in the Refund Policy. 

8. LIMITATION OF LIABILITY

   1. The Service Provider, its affiliates, representatives, directors, employees, suppliers, and licensors are not liable for any damages arising from the use of the Website, its content, or materials accessible through the Website. This includes damages caused by errors, omissions, interruptions, deletion of files or emails, bugs, viruses, delays in operation or transmission, or any failure of performance, regardless of the cause. This applies to damages caused by events beyond the Service Provider's reasonable control, such as natural disasters, telecommunication failures, war, terrorism, strikes, government actions, and unauthorized access to the Service Provider's systems.

   2. Customers shall not be entitled to claim any indirect, special, incidental, consequential, punitive, or exemplary losses, including but not limited to damages for loss of goodwill, lost profits, theft or corruption of user information, inability to use the website, or any defamation, offensive or unlawful activities by any third party.

   3. The sole remedy available to the Customer is to discontinue the use of the Website. The Service Provider its affiliates, agents, directors, employees, suppliers, or licensors shall not be held responsible for any personal injury or property damage arising from access to or use of the Website, any unauthorized access to or use of our secure servers and/or personal information stored therein, or any Customer content.

   4. Under no circumstances shall the total liability of the Service Provider, its affiliates, agents, directors, employees, suppliers, or licensors exceed the amount paid to the Service Provider or its affiliates by the respective Customer. This limitation of liability applies regardless of the basis of the alleged liability, whether it is based on contract, tort, negligence, strict liability, or any other basis, and even if the Service Provider has been advised of the possibility of such harm.

9. CUSTOMER’S OBLIGATIONS

   1. You agree to defend and hold the Website, the Service Provider and its owners and employees harmless from any claims or demands made by a third party due to your breach of these Terms or any terms referenced, or your violation of any laws or rights of a third party. If legal action is taken to enforce the terms of these terms, the Service Provider shall be entitled to recover all costs and fees related to the legal action, in addition to any other compensation granted by the court, if it is determined by a final verdict of a competent court that the Service Provider is the prevailing party.

   2. Additionally, you must not (i) employ the Services in a manner that violates, misappropriates, or infringes upon anyone's rights; (ii) reverse engineer, disassemble, decompile, translate, or attempt to uncover the source code or underlying elements of models, algorithms, and systems within the Services (unless such restrictions are against the law); (iii) utilize the output from the Services to create models that rival the AI Engine; (iv) extract data or output from the Services through automated or programmatic methods including scraping, web harvesting, or data extraction, unless permitted through the AI Engine; (v) falsely claim that the Services’ output was generated by humans when it was not or otherwise infringe upon our Terms and Conditions; (vi) trade, purchase or distribute AI Engine access keys without our previous consent, or (vii) forward any personal information of minors below the age of 18. You must also comply with any rate limits and other requirements outlined in our documentation. Services must only be used in locations currently supported by the Service Provider. The Service Provider reserves the right to terminate the use of the Website if any of these restrictions are violated.

10. TERMINATION AND SUSPENSION OF SERVICES

    1. Termination. You may close your account and stop using the Services at any time. The Service Provider may also terminate or suspend your access to the Services if you do not comply with these Terms and Conditions or if the Service Provider is investigating suspected misconduct.

    2. Effect of Termination. Upon termination, you will lose the right to access or use the Services. Any Output Data successfully generated and paid for prior to termination shall remain your property in accordance with the "THE CONTENT" section of these Terms, provided it does not violate applicable laws. However, your access to the platform's historical generation logs and the ability to retrieve underlying platform data will be permanently disabled, and the Service Provider may delete your account data as part of its privacy policy

11. PERSONAL DATA

    1. The Service Provider will use and process personal data held and provided by Customer or third parties to provide services to the Customer, improve quality of Services, obey laws and regulations, exercise its legitimate interests, and other purposes, including those specified in the Privacy Policy.

12. INFORMATION ACCURACY AND AMENDMENTS

    1. Accuracy of Information. Occasionally, there may be information on our Website or within the Service that may contain typographical errors, inaccuracies, or omissions related to service descriptions, pricing, promotions, and Credit packages. The Service Provider reserves the right to correct any errors,  inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

    2. Amendments to the Service and Terms. The Service Provider reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. We also reserve the right to modify, suspend, or discontinue the Website or Services (or any part thereof) without prior notice. When changes are made to the Terms and Conditions, we will post the revised version on the Website. It is your responsibility to check this page periodically for updates. Your continued use of or access to the Website and Services following the posting of any changes constitutes your binding acceptance of those modifications.

13. CONFIDENTIALITY

    1. Both parties agree to limit their use of each other's Confidential Information to only what is explicitly permitted by these Terms and Conditions or by explicit authorization. Both parties agree to maintain the confidentiality of the other party's information and not to disclose it to any third parties.

    2. Any non-public commercial terms, including but not limited to custom pricing, dates, and specific deliverables, shall be treated as Confidential Information by the other party. No reference to commercial terms should be made in any public statement or press release without prior consultation with the other party. There are exceptions to this confidentiality clause, including, but not limited to: (i) disclosures required by law, with sufficient notice to the other party for them to seek a protective order; (ii) disclosures made to legal counsel, with the obligation to maintain confidentiality with the same degree of care as other confidential information; (iii) disclosures made in connection with an initial public offering or securities filing, provided confidential treatment is sought as appropriate; (iv) disclosures to accountants, banks, financing sources, and their advisors, with the obligation to maintain confidentiality with the same degree of care as other confidential information; (v) disclosures made in connection with a merger or acquisition, provided confidential treatment is sought as appropriate and the recipient is informed of their obligation to maintain confidentiality with the same degree of care as other confidential information.

14. APPLICABLE LAW & REGULATIONS, DISPUTE RESOLUTION

    1. These Terms and Conditions are governed by the laws of Estonia. 

    2. We aim to resolve disputes promptly and fairly. If you have a concern, please contact our Customer Support email. We will review and respond to your request within 3 (three) business days. If unresolved, formal complaints can be submitted to our respective office addresses, including your contact details, a description of the issue, and relevant documents.

    3. Unresolved disputes shall be first put to mediation, with costs shared equally. If further resolution is needed, the courts of Estonia shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims).

    4. This process does not limit either party’s right to seek immediate legal relief in urgent cases, such as intellectual property violations.